The Norwegian Tax Administration - StatRes (discontinued), 2012

The Norwegian Tax Administration - Key Figures
	2010	2011	2012	2011 - 2012
	2010	2011	2012	Relative change
Input
Own production (NOK million)	5 037	5 096	5 195	1.9
Contracted man-year adjusted for long term-leaves	5 727	5 621	5 597	-0.4
Activities and services
Persons with tax settlement	4 153 788	4 357 301	4 479 686	2.8
Companies with tax settlement	234 239	239 995	241 053	0.4
Processed inheritance and gift cases	44 594	45 826	46 335	1.1
Processed people registrations in total	1 552 670	1 650 526	1 744 555	5.7
Calls to the Tax Hotline	2 740 045	2 666 115	2 193 548	-17.7
Calls to the Tax Hotline (per cent)	83.1	74.6	73.3	-1.7
Share of non-response approval of the tax return for persons	64.4	65.3	67.1	2.8
Outcomes
Share of complaints on the tax assessment processed within 3 months	88.8	93.2	86.9	-6.8
Share of inheritance and gift cases processed within 6 months	90.2	91.3	67.6	-26.0
Filed police reports	1 007	834	856	2.6

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