Nine identical website user surveys have been conducted on ssb.no since 2012. These were conducted in 2012, 2014, 2015, January and December 2016, 2017, 2018, 2019 and most recently in December 2020. The aim has been to map users’ satisfaction with ssb.no. The results from these surveys have remained stable. It appears therefore that Statistics Norway has managed to further develop the functionality and content of the website in line with users’ ever-increasing expectations within online communication.
The results from the surveys show that ssb.no users are satisfied. This finding is stable and has not changed much in recent years. In 2020 88 per cent of respondents are satisfied with ssb.no. Previously this figure has hovered around 85 and 88 per cent of respondents. Eighty-four per cent reports that they found the information they were looking for. Previously, this has varied between 83 and 87 per cent.
Most users are looking for specific figures when they visit ssb.no; 59 per cent has this as their primary goal in December 2020. This has previously varied between 56 and 61 per cent.