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Greater use of digital public services
statistikk
2016-09-21T10:00:00.000Z
Technology and innovation;Public sector
en
iktbruks, Digitalisation and ICT in the public sector, information and communication technology, electronic communication, electronic case handling, electronic services, electronic forms, Internet use, IT systems, IT strategy, security solutionsGeneral government , Information and communication technology - ICT, Technology and innovation, Public sector
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Find detailed tables with time series, and data on i. a. ICT strategy, use of ICT systems, digital

Digitalisation and ICT in the public sector, 2016

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Greater use of digital public services

ICT projects have resulted in greater use of digital services for half of the enterprises in the central government.

Large degree of change due to ICT projects (per cent)12Published 21 September 2016
Per cent of the public enterprises
20152016
1Large degree: the share that has reported "to quite a large degree" and "to a very large degree" are added up.
2ICT projects the last two years.
Increased quality on the services offered by the enterprise6463
Establish new services4855
Progress in the casework4245
More use of network-based solutions for self-service4148
Improved interaction with other enterprises4246
More resilient and reliable infrastructure6666
Better foundation for decissions3833
Reduction in costs of purchasing goods and services2126
Changes and simplifications in work routines5253
Reduction of manning45

Source: Statistics Norway

Figure 1. Use of cloud computing in the central governement, by industries. 2016

In 2016, 48 per cent of government enterprises report that ICT projects from the last two years have had substantial gains from greater use of network-based self-service solutions. The corresponding share in 2015 was 41 per cent. Seventy-five per cent of the enterprises expect new ICT systems to lead to even greater use of digital services. 

Sixty-four per cent of government enterprises have updated their ICT strategy during the last four years. Fifty-two per cent of the enterprises have a strategy on digital services for private individuals, and 31 per cent for the private sector. Lack of resources is an obstacle for developing digital services for 51 per cent of the enterprises, which is a decrease of 6 percentage points from 2015. 

Sixty per cent of government enterprises use cloud computing services in 2016; an increase from 53 per cent in 2015.