12756: Problems encountered when buying goods or services over the internet in the last twelve months, by age and sex (per cent) 2019
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Contact and information

Information

Latest update
2019-08-29
Contact
Bendik Hjelde Pay, Statistics Norway
+47 40 90 26 31
bep@ssb.no

Unit
Technical failure of website during ordering or payment:
per cent
Difficulties in finding information concerning guarantees etc:
per cent
Speed of delivery slower than indicated:
per cent
Final costs higher than indicated:
per cent
Wrong or damaged goods delivered:
per cent
Problems with fraud encountered:
per cent
Complaints and redress were difficult:
per cent
Foreign retailers did not sell to Norway:
per cent
Other problems:
per cent
Reference time
Technical failure of website during ordering or payment:
31.12.
Difficulties in finding information concerning guarantees etc:
31.12.
Speed of delivery slower than indicated:
31.12.
Final costs higher than indicated:
31.12.
Wrong or damaged goods delivered:
31.12.
Problems with fraud encountered:
31.12.
Complaints and redress were difficult:
31.12.
Foreign retailers did not sell to Norway:
31.12.
Other problems:
31.12.
Source
Statistics Norway
Database
External PROD
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