Plans and reports 2018/01

January 2016 and December 2016

User survey 2016

Five identical user surveys were conducted on in 2012, 2014, 2015, January 2016 and December 2016 aimed at mapping users’ satisfaction with

The results from all surveys show that users are satisfied. This finding is stable and has not changed in recent years. In 2012, 2014 and January 2016, 86 per cent of respondents said that they were satisfied with, and the corresponding figure was 87 per cent in 2015 and December 2016.

The same share of users found it easy to navigate their way around in December 2016 as in 2014 and 2015, with 87 per cent reporting that they found the information they were looking for, compared to 83 per cent in 2012 and January 2016.

The vast majority of users are looking for specific figures when they visit; 60 per cent in December 2016, 56 per cent in January 2016, 59 per cent in 2015, 57 per cent in 2014 and 61 per cent in 2012.

About the publication


User survey 2016. January 2016 and December 2016

Series and number

Plans and reports 2018/01


Statistisk sentralbyrå

Number of pages




About Plans and reports

In this series, documents of an institutional nature and notes with a certain official character are published.