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More and more choose electronic tax return
statistikk
2014-08-14T10:00:00.000Z
Public sector;Public sector
en
skatt_statres, The Norwegian Tax Administration - StatRes, inheritance tax cases, gift cases, population register, tax assessment, tax assessment complaints, tax arrears, VAT returns, electronic services.Central government finances , StatRes , Public sector
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Statistics

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The Norwegian Tax Administration - StatRes2013

Content

More and more choose electronic tax return

In 2013, approximately 700 000 taxpayers chose to receive only an electronic tax return, which was an increase of 240 000 taxpayers or 54 per cent from 2012.

The Norwegian Tax Administration - Key Figures
2011201220132012 - 2013
Relative change
Input
Own production (NOK million)5 0965 1955 3162.3
Contracted man-year adjusted for long term-leaves5 6215 5975 527-1.3
Activities and services
Persons with tax settlement4 357 3014 479 6864 582 1822.3
Companies with tax settlement239 995241 053256 8116.5
Processed inheritance and gift cases45 82646 33545 901-0.9
Processed people registrations in total1 650 5261 744 5552 093 51420.0
Calls to the Tax Hotline2 666 1152 193 5482 150 962-1.9
Calls to the Tax Hotline (per cent)74.673.384.014.6
Share of non-response approval of the tax return for persons65.367.169.02.8
Outcomes
Share of complaints on the tax assessment processed within 3 months93.286.991.14.8
Share of inheritance and gift cases processed within 6 months91.367.680.719.4
Filed police reports83485697513.9
Figure 1. Use of selected electronic solutions
Figure 2. Taxpayers who chose to receive only an electronic tax return
Figure 1. Use of selected electronic solutionsFigure 2. Taxpayers who chose to receive only an electronic tax return

Seven in ten wage earners and pensioners made no changes to their tax return and chose not to submit it in 2013. There was an increase in electronic submission among those who submitted tax returns, with seven out of ten wage earners and pensioners submitting electronically.

Fewer seek guidance and information

Telephone calls to the Tax Hotline are declining with the growing use of electronic solutions. The number of telephone enquiries has been falling since 2008, and 2013, with a fall of 2 per cent from the previous year, was no exception. However, the proportion of answered telephone calls rose and 83 per cent of the telephone calls concerning tax returns and tax withholding cards for wage earners and pensioners were answered.

Fewer complaints

The number of complaints about tax settlements has been decreasing every year since 2010. The Tax Administration received scarcely 80 000 complaints about tax assessments in 2013, 90 per cent of which were processed within three months.