;Percentage share that expect changes;Percentage share that experience changes; 2015;2017; Increased quality on the services offered by the enterprise;91;66; Establish new services;70;53; Progress in the casework;85;47; More use of network-based solutions for self-service;74;46; Improved interaction with other enterprises;80;46; More resilient and reliable infrastructure;90;68; Better foundation for decissions;79;42; Reduction in costs of purchasing goods and services;62;29; Changes and simplifications in work routines;88;53; Reduction of manning;25;7; Other;8;4;