Use of information and communication technology in public administration |
2004 | 2005 | 2006 | 2007 | ||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Download and print forms | 65.7 | 70.7 | 66.8 | 75.8 | |||||||||||||||||||||||||||||||||||
Order written material2 | 63.0 | 63.0 | 55.4 | 69.5 | |||||||||||||||||||||||||||||||||||
Selfworked services with electronic response | 30.9 | 36.1 | 28.5 | 32.5 | |||||||||||||||||||||||||||||||||||
Submit data in web-form | . | . | 45.7 | 63.2 | |||||||||||||||||||||||||||||||||||
Submit data in prefilled web-form | . | 29.0 | 24.5 | 34.0 | |||||||||||||||||||||||||||||||||||
See data in adm. systems3 | 38.3 | 28.2 | 21.2 | 27.3 | |||||||||||||||||||||||||||||||||||
Online payment of services on homepage | 5.1 | 9.7 | 6.9 | 11.0 | |||||||||||||||||||||||||||||||||||
Choose electronic communication4 | . | . | 58.1 | 60.2 | |||||||||||||||||||||||||||||||||||
1 | Either through function on the website or through direct link to a function on an external site. |
2 | E.g. brochures, forms, etc. |
3 | E.g. status of treatment. |
4 | E.g. e-mail, chat and SMS. |