Table 3 Enterprises's evaluation of the quality of public electronic services. Proportion of enterprises using Internet to communicate with public authorities (information search, downloading forms, sending in information in web format, full electronic case handling, submit a proposal in an elektronic tender system), by employment groups and area of industry. 2009. Per cent

3 Enterprises's evaluation of the quality of public electronic services. Proportion of enterprises using Internet to communicate with public authorities (information search, downloading forms, sending in information in web format, full electronic case handling¹, submit a proposal in an elektronic tender system), by employment groups and area of industry. 2009. Per cent
	Very dissatisfied	Dissatisfied	Neither dissatisfied or satisfied	Satisfied	Very satisfied


All enterprises with 10+ employees	1	2	36	59	2

Employment groups
10-19	1	2	36	59	2
20-49	1	1	36	59	2
50-99	0	2	35	61	2
100+	0	2	40	55	3

Industry
Manufacturing (NACE 10-33, 35 and 36-39)	0	2	39	57	2
Construction (NACE 41-43)	1	1	33	64	1
Trade with and reparation of motor vehicles (NACE 45)	2	0	37	59	1
Wholesale trade (NACE 46)	0	1	42	53	4
Retail trade (NACE 47)	0	1	36	60	3
Transportation and storage (NACE 49-53)	0	1	37	60	2
Accomodation and food service activities (NACE 55-56)	1	3	35	58	2
Information and communication (NACE 58-63)	0	1	41	57	1
Financial and insurance activities (NACE 64-66)	0	1	30	65	3
Other business services (NACE 68-82 and 95)	2	2	33	59	4

¹	Treating an administrative procedure (e.g. declaration, registration, application for permit) completely electronic without the need for additional paper work.