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| Use of information and communication technology in public administration |
| 2004 | 2005 | 2006 | 2007 | 2008 | |||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Download and print forms | 65.7 | 70.7 | 66.8 | 75.8 | 73.1 | ||||||||||||||||||||||||||||||||||
| Order written material2 | 63.0 | 63.0 | 55.4 | 69.5 | 64.0 | ||||||||||||||||||||||||||||||||||
| Selfworked services with electronic response | 30.9 | 36.1 | 28.5 | 32.5 | 37.6 | ||||||||||||||||||||||||||||||||||
| Submit data in web-form | . | . | 45.7 | 63.2 | 60.4 | ||||||||||||||||||||||||||||||||||
| Submit data in prefilled web-form | . | 29.0 | 24.5 | 34.0 | 30.5 | ||||||||||||||||||||||||||||||||||
| See data in adm. systems3 | 38.3 | 28.2 | 21.2 | 27.3 | 27.4 | ||||||||||||||||||||||||||||||||||
| Online payment of services on homepage | 5.1 | 9.7 | 6.9 | 11.0 | 12.2 | ||||||||||||||||||||||||||||||||||
| Choose electronic communication4 | . | . | 58.1 | 60.2 | 66.0 | ||||||||||||||||||||||||||||||||||
| 1 | Either through function on the website or through direct link to a function on an external site. |
| 2 | E.g. brochures, forms, etc. |
| 3 | E.g. status of treatment. |
| 4 | E.g. e-mail, Chat and SMS. |