● Statistics Norway has the main responsibility for meeting the need for statistics in Norwegian society.
● Official statistics are the nation's common factual basis and are crucial to a living democracy.
● Read more about Statistics Norway's objectives and work.
● The statistics aim to satisfy the requirements for official statistics.
● Statistics Norway's dissemination policy stipulates the main rules for Statistics Norway's dissemination.
● Statistics Norway never publishes statistics or analyses or provides information that can identify individuals. Read more about data protection.
Addresses and details of switchboard opening time
● The switchboard and telephones are normally answered before the fifth ring during working hours.
● If you do not know who you want to talk to, we will find the right person and transfer you.
● If finding the right person takes some time, he/she will call you back; you will not be transferred from one person to the next.
● E-mails to ssb@ssb.no and other Statistics Norway e-mail addresses, and letters are forwarded to the relevant person as quickly as possible.
● If you send a personally addressed letter or e-mail to someone in Statistics Norway, it may take longer to obtain a response if he/she is not available.
● Where specific deadlines are in place, Statistics Norway will act in accordance with these.
● In all other respects, enquiries are answered as quickly as possible, and within statutory deadlines.
● E-mails and letters are answered in the same variant of the Norwegian language (bokmål or nynorsk) that they are written in.
● If you would like a form in a different language variant from the form you have received, use the contact details on the form to e-mail or call the relevant person to request a new form.
● Both Norwegian languages (bokmål and nynorsk) are used on ssb.no.
● There is also an English version of ssb.no, where all statistics and many research findings and analyses are published in English. The majority of publications in Norwegian include a summary in English, and publications that are only in English all have a summary in Norwegian as from 2010.
● Ssb.no is the main channel for dissemination.
● Statistics and analyses are available free of charge from ssb.no.
● Statistics and analyses can be used freely, provided that Statistics Norway is quoted as the source. Read more about copyright.
● New releases are published at 10am every weekday.
● The publication date of statistics is notified in advance in the statistics calendar.
● All users have access to new releases at the same time; no one can access them in advance.
● Any errors or delays are announced on ssb.no.
● The statistics include information on how they were produced, e.g. collection method, explanation of terms and information on sources of error.
● Read more about how to navigate to and use the services here www.ssb.no/english/help.
● Questions can be forwarded to the person responsible for the relevant publication.
● Questions that cover a number of topics or statistics should be sent to the Library and information centre.
● The media contacts also answer questions outside normal working hours.
● Read more about who answers what.
● Some questions on statistics are answered the same day the enquiry is received, or within 48 hours (two working days). If the information is to be sent by post, delivery time must be added.
● If the question entails a considerable amount of work, you will be told when you can expect to receive an answer.
● If an agreement has to be entered into for work with a fee attached, you will be provided with information that will help you decide whether you want to go ahead with the work.
● Data can be linked, and other relations can be presented than those already published. Read more (Norwegian only) about assignments.
● Statistics Norway's raw data on persons and enterprises (microdata) can be made available for statistical purposes to researchers and planners under specially agreed terms.
● Users who order such commissions from Statistics Norway are responsible for meeting the costs incurred. The said costs, including VAT, are notified in advance. Read more (Norwegian only) about the pricing of assignments.
● You will be sent a letter informing you that you have been selected to take part in a survey. The letter will also contain details of the survey and the aim of the interview. Statistics Norway interviewers may call you or make a personal visit to conduct the actual interview.
● Participation is voluntary in most surveys aimed at individuals. Where participation is compulsory, this will be clearly indicated on the form or accompanying letter, with reference to the relevant legislation.
● You will be sent a letter from Statistics Norway giving details of what is to be reported, who it is to be reported for, how this will be carried out, and who in Statistics Norway you should contact if you have any questions or require assistance.
● Participation is compulsory in most surveys aimed at companies, and this is clearly indicated in the information provided. Details are also given of who to contact in Statistics Norway if you have any questions or require assistance.
● In surveys with a duty to report, the deadline will be clearly stipulated. Reminders will be sent where no response has been received by the deadline, and Statistics Norway is entitled to impose a fine on non-respondents.
● Questions on the duty to report will be dealt with as quickly as possible. You will receive feedback on the same day or within 48 hours of us receiving the enquiry. Delivery times must be added where appropriate.
● Vacant posts are announced at (Norwegian only) http://www.ssb.no/ledigestillinger/.
● Applicants instantly receive automatic confirmation that their application/CV has been registered.
● Copy of the public registry is available here (Norwegian only) http://www.ssb.no/omssb/journal/.
● Requests for access are normally answered on the same day or the following day, and at the latest within 5 working days of us receiving the enquiry.